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All fields of type Rating are mandatory. Fields of type Comment are not. |
A survey can only be answered once. If a user tries to access the Satisfaction Survey twice for the same issue, the second access will show an error page, explaining that the survey for the current issue has already been answered, as shown below :
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The Satisfaction Survey can only be answered once. When the issue is reopened (reopened event triggered), the satisfaction survey of this issue is deleted (votes & satisfaction comments). When the issue is closed again, a new notification email will be sent to the issue reporter, who will be able to submit a new evaluation by filling the Satisfaction Survey for the new resolution of the issue.
Deleted and moved issues
Deleting an issue will automatically trigger the deletion of the satisfaction surveys answers for that issue. This is also the case for moved issues. Moving an issue to another project will change it's context, owner, satisfaction configuration, etc. For these reasons, survey answers for moved issues are also deleted.
For Project Managers
In the Browse Project page of projects they manage, project managers can get some useful information about the satisfaction of their users. They have access to :
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The Order By and Order sort options are exclusive. This means that you can only select one value in each of these drop downs. The filters drop down (Reporter and Agent) are not exclusive. You can choose to filter the evaluations by one ore more reporters. The same goes for the agents. As an example, the image below shows the evaluations filtered by two reporters and one agent.
JQL functions
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This is available since version 3.1.0 of the plugin, and function parameters are available since version 3.1.1. |
In the issue search screen, it is possible to search for issues having answered surveys or unanswered surveys. Functions are the following :
- To search for issues for which a survey was sent to the reporter but not answered yet : satisfactionUnansweredList()
- To search for issues for which a survey was sent to the reporter and which were answered : satisfactionAnsweredList()
These functions return a list of issues (so they must be used with the IN operator, as in issue IN satisfactionAnsweredList()),
With no parameter, these functions will search in all projects where the plugin is active. It is possible to add a paremeter (a project key) to filter results on one project only :
Contact
Should you have any questions about Ovyka Satisfaction for JIRA plugin, or should you encounter any problem using it, feel free to contact us by dropping an email to this address : contact@ovyka.com