User Guide

What is

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Ovyka Satisfaction for JIRA ?

The OvSatisfaction Ovyka Satisfaction plugin for Atlassian JIRA provides a way for users to express their feeling about the resolution of their issues, and for project managers to have a feedback on their customers' satisfaction and its evolution through the lifetime of the project.

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There are two main aspects in OvSatisfaction plugin Ovyka Satisfaction for JIRA plugin :

• the user aspect;
• the project manager aspect.

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Customers are the people creating issues. The customer who raises an issue is called reporter of this issue in JIRA's vocabulary. Their issues are handled by other people (called agents) who analyse the issue, take the necessary actions to resolve it, and ultimately mark the issue as resolved (or closed). This is where OvSatisfaction kicks Ovyka Satisfaction kicks in.

Email notification

JIRA issue events trigger OvSatisfaction Ovyka Satisfaction:

• Issue Closed and Issue Resolved events trigger OvSatisfaction Email Ovyka Satisfaction Email notification
• Issue Reopen event trigger the feedback removal.

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When the reporter of an issue access the Satisfaction Survey for his/her issue, the survey is displayed as shown below (fields used in the survey are the fields which are currently active in the project configuration of the OvSatisfaction Ovyka Satisfaction plugin) :

The Satisfaction Survey is composed of two main parts :

• a header, containing a summary of the issue for which the survey is displayed, the current status and resolution of the issue, and the dates when the issue was created and resolved.
• a body, allowing the reporter to answer all of the fields active in project configuration of the OvSatisfaction Ovyka Satisfaction plugin.
  • For rating fields, the user must choose a number of stars, from 1 to 5, to express his/her satisfaction level for the evaluation criteria;
  • For comment fields, the user can type multiple lines of comment, to explain his/her rating;
  • all fields are described by their name (on the left side), and their description (shown below the user input area).

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• statistics showing the evolution though time of :
  
  • the average rating for each active criteria for the project;
  • the average response rate (users having answered the Satisfaction Survey for their closed issues vs users who did not answer yet);
• a filterable, sortable and paginated list of the evaluations submitted by the users about the resolution of their issues.

Statistics

If the OvSatisfaction plugin If Ovyka Satisfaction plugin is active for a project, clicking the OvSatisfaction clicking Ovyka Satisfaction link will show a page with two tabs. The first one is the Statistics tab. This tab shows two statistics.

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Should you have any questions about the OvSatisfaction Ovyka Satisfaction for JIRA plugin, or should you encounter any problem using the OvSatisfaction pluginit, feel free to contact us by dropping an email to this address : contact@ovyka.com

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