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The default behaviour of Ovyka Satisfaction for JIRA is to send notification when a specific issue event (Resolved or Closed) is fired. You can choose to also add a post-function, or to only use post functions and completely disable issue events handling in the plugin. To do this, choose the notigcation trigger(s) you prefer in the global administration page, as shown below :

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For finer control of which tickets need a satisfaction form to be sent, you can configure a JQL query.

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Click on either link, and you'll access the plugin configuration page for your project.

JIRA Service Desk satisfaction deactivation

If your project is a JSD project, and you're using recent version of JIRA Service Desk, a customer satisfaction feature is provided, and your customers will receive two satisfaction surveys notifications - one for JIRA Service Desk, and one for Ovyka Satisfaction for Jira. You should disable JIRA Service Desk satisfaction surveys to make sure that only Ovyka Satisfaction for JIRA surveys notifications are sent to your customers. To do this, go to your project administration, select Satisfaction settings, and disable "Collect customer satisfaction feedback". See screenshot below for the target configuration.

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Plugin Activation

When the plugin is not activated for a project, this page only contains one tab, showing the activation status, and a button to activate/deactivate the plugin for the project. It will look like this :

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http://<jira_base_url>/rest/satisfaction/1.0/project/evaluations/all/<project_id>

Or to export the evaluations data as CSV, here is the URL to call :

http://<jira_base_url>/rest/satisfaction/1.0/project/evaluations/csv/<project_id>

Here is an example call and the response (here there is only one evaluation :

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