...
JIRA Service Desk satisfaction deactivation
If your project is a JSD project, and you're using recent version of JIRA Service Desk, a csutomer customer satisfaction feature is provided, and your customers will receive two satisfaction surveys notifications - one for JIRA Service Desk, and one for Ovyka Satisfaction for Jira. You should disable JIRA Service Desk satisfaction surveys to make sure that only Ovyka Satisfaction for JIRA surveys notifications are sent to your customers. To do this, go to your project administration, select Satisfaction settings, and disable "Collect customer satisfaction feedback". See screenshot below for the target configuration.
...