...
Once the plugin is installed, you'll see Ovyka Satisfaction in the User-installed add-ons list.
Workflow Requirements
Ovyka Satisfaction for JIRA sends the satisfaction mail when a workflow transition triggers a "resolved" event or "closed" event.
Please make to fix your workflow if you only use "generic events" in transitions, which is the default when creating workflows in JIRA.
Global Administration
In the administration area, in the left menu bar, you'll find a new section called Ovyka Satisfaction containing two links : Configuration and Email Template. Clicking the Configuration link will open the administration page for Ovyka Satisfaction plugin.
...