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Ovyka Satisfaction for JIRA sends the satisfaction mail when a workflow transition triggers a "resolved" event or "closed" event.
Please make sure to fix your workflow if you only use "generic events" in transitions, which is are the default event for new transitions when creating workflows in JIRA.
Step by step instructions :
- Edit the relevant workflow (for the projects/issue types you wish to cover with Satisfaction surveys)
- Edit the last transition postfunctions. The last transition is usually going the one going to "Resolved" or "Closed", or whatever your final statuses are
- Edit the "generic event" postfunction, replace it with a "issue resolved" event (or "closed issue" event)
- save / publish your workflow
- finish activating / configuring the global & project configuration for Satisfaction for JIRA
Global Administration
In the administration area, in the left menu bar, you'll find a new section called Ovyka Satisfaction containing two links : Configuration and Email Template. Clicking the Configuration link will open the administration page for Ovyka Satisfaction plugin.
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