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- [summary]
- Replaced by the issue summary
- [description]
- Replaced by the issue description
- [last-comment]
- Replaced by the last issue comment
- [custom-field-XXX]
- Replaced by the value of the custom field identified by its id (XXX must be replaced by the custom field value) in the processed issue.
- If the field contains a date, the default format will be used : yyyy-MM-dd HH:mm:ss
- [survey.link]
- Adds url of the Satisfaction survey, to be added in a link href, for example.
- [custom-field-XXX|yyyy-MM-dd HH:mm:ss]
- Same placeholder as above, but with a date/time format. If the custom field contains a date, it will be displayed using the provided format.
- [issue-link]
- Allows to insert a link to target issue in generated email. The generated link will depend on the project kind (regular JIRA project or JSD project). For JIRA projects, it will generate a regular link (eg. https://my.jira.com/browse/EX-001), but for JSD projects, it will generate a customer portal link (eg. https://my.jira.com/servicedesk/customer/portal/1/EX-001).
- [issue.XXX]
- Allows to include any issue field value. XXX must be replaced by the name of the field to extract. For example, to extract the issue creation date, the placeholder must be : [issue.created]
- If the field contains a date, the default format will be used : yyyy-MM-dd HH:mm:ss
- Available issue fields :
- reporter : the issue reporter
- assignee : the issue assignee
- reporterId : the reporter username
- assigneeId : the assignee username
- created : the issue creation date
- updated : the issue update date
- resolution : the issue resolution status
- status : the issue workflow status
- priority : the issue priority
- issueType : the issue type
- votes : the number of votes of this issue
- watches : the number of watchers for this issue
- resolutionDate : the issue resolution date
- dueDate : the issue due date
- summary : the issue summary
- description : the issue description
- key : the issue key (for example DEMO-1)
- affectedVersion : the list of affected version for this issue
- fixVersions : the list of fix versions for this issue
- [issue.XXX|yyyy-MM-dd HH:mm:ss]
- Same placeholder as above, but with a date/time format. If the issue field contains a date, it will be displayed using the provided format.
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